The following information provides a brief overview of the services available to you and your visitors. We encourage you to discuss questions or concerns with your physician, nurse, or other hospital representatives.

Thank you for choosing Peggy V. Helmerich Women’s Health Center for your healthcare needs.

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Customer Service Hotline

The Helmerich Women’s Center is committed to achieving the highest level of patient satisfaction. Providing exceptional medical care is one component and treating you as our guest is another. The Customer Service Hotline at (918) 579-5255 allows patients and their families to express compliments, concerns or complaints regarding the quality of care received or patient rights.

Once your complaints or concerns are known, hospital administration will promptly address the issues. If a resolution is not possible through the department providing the care, your complaint will be referred to the Patient Grievance Committee for investigation and response. You may also voice your grievance directly to the Administrative Office of Peggy V. Helmerich Women’s Health Center at (918) 579-8021.

You also have the right to express grievances directly to the Oklahoma State Department of Health, 1000 NE 10th Street, Oklahoma City, OK 73117-1299 or by calling (405) 271-5600.

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Telephone Service

• Patients may be reached by calling (918) 579-1000 or by dialing the room directly.
• No calls may be received directly in patient rooms after 9:00 p.m.
• There is no charge for local directory assistance or telephone calls.
• Long distance calls and long distance directory services must be charged to a credit card or placed collect to the called party.
• Long distance calls cannot be billed to a patient’s room or billed to the hospital.
• The Helmerich Women’s Center subscribes to AT&T long distance service.

Dialing Instructions

• Local Calls 9 + local number
• Local Directory Services 9 + 1 + 411

Long Distance Operator Services

• Within 918 area code 9 + 0 + number
• Outside 918 area code 9 + 0 + 0 + number
• Direct Dial with a Credit Card 9 + dialing instructions on the card

Should you require assistance with long distance dialing, please call the hospital operator by dialing "0".

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Visiting Guidelines

•  Visiting hours are 10:00 a.m. to 9:00 p.m. daily for Labor & Delivery, Birth Care and Women’s Care.
• NICU visiting hours are any time, except 2:30 to 3:30 a.m. and p.m., and 6:00 to 7:30 a.m. and p.m.
• The number of visitors allowed per patient will vary based upon the unit.
• Visitors to Labor & Delivery and the NICU must be at least 14 years of age.

All visitors to Triage, Labor & Delivery, Birth Care Postpartum and the NICU must obtain a visitor badge from the Information Desk, located on the ground floor of the Helmerich Women’s Center. A visitor badge is not required for Women’s Care. The visitor badge grants access to a specific hospital unit and must be exchanged for access to another hospital unit, if the patient is moved.

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Waiting Areas

The Helmerich Women’s Center has several waiting areas. We have considered the needs of our patients and their visitors through the design and location of the waiting areas. The hospital has seven waiting areas to serve patients in all units. These waiting areas are positioned on three floors of the hospital.

Ground Floor

• General waiting is throughout the lobby. Two telephones are located in the lobby: (918) 579-8046 and (918) 579-8047
• Children’s waiting requires adult supervision for children in the play area.
• Triage waiting, located inside Triage for families of women in the unit. Telephone number: (918) 579-8011
• A TDD device for the hearing impaired is located in the courtesy telephone booth next to the Information Desk.

1st Floor

• Labor & Delivery waiting overlooks the main lobby. Telephone number: (918) 579-8133
• NICU waiting is located outside of the entrance to the unit. Telephone number: (918) 579-8171

2nd Floor

• Birth Care Postpartum waiting overlooks the main lobby. Telephone number: (918) 579-8533
• Women’s Care waiting is located outside of the entrance to unit. Telephone number: (918) 579-8586

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Parking

Parking for the Peggy V. Helmerich Women’s Health Center is in the 6-story garage at the corner of 11th and Utica. The garage also serves visitors to Hillcrest Medical Center and the Leta M. Chapman Breast Health Center. Recreational vehicle parking is also available; please contact Security at (918) 579-3300 for details.

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Cafeteria Services

The Cafeteria is located on the 2nd Floor of Hillcrest Medical Center and may be reached by using the south elevators of Hillcrest Medical Center.

Cafeteria hours are 6:30 a.m. to 1:30 a.m.; the vending machines are always available. Meal selections are changed according to the following hours:

Monday-Friday Saturday-Sunday & Holidays

Breakfast: 6:30 a.m. to 9:30 a.m. 7:00 a.m. to 9:30 a.m.
Lunch: 10:30 a.m. to 2:30 p.m. 10:30 a.m. to 2:30 p.m.
Dinner: 4:00 p.m. to 7:00 p.m. 4:00 p.m. to 7:00 p.m.

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Mail and Flowers

Mail and flowers will be delivered to your room. Mail arriving after your discharge from the Helmerich Women’s Center will be forwarded to your home address. Outgoing mail should be given to your nurse.

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Valuables and Personal Items

Patients are encouraged to send all valuables and money home with family or friends. This is especially true when valuables such as jewelry, dentures and glasses must be removed prior to a procedure or surgery. The Helmerich Women’s Center does not assume responsibility for the loss of valuables or personal items. If you are unable to send valuables home, a hospital safe is available for small, personal valuables and money. Please contact your nurse and make arrangements to place these belongings in the safe.

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Gift Shop

The Gift Shop is located in the lobby of Hillcrest Medical Center. It is open Monday through Friday from 9:00 a.m. to 8:00 p.m.; Saturday, 9:00 a.m. to 5:00 p.m.; and Sunday noon to 5:00 p.m. To make a purchase from your room, call (918) 579-7787 for assistance.

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Automated Teller Machine

An Automated Teller Machine (ATM) is located on the ground floor of Hillcrest Medical Center, across from the main Information Desk.

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Pastoral Care

Hospital Chaplains are available 24 hours a day for spiritual care and emotional support. If you would like to visit with a Chaplain, please inform your nurse or dial "0" for the hospital operator. A daily devotional and prayer line is available by calling (918) 579-6250. The Livingston Chapel, located on the Plaza Level of the Tower Building, is always open for private prayer and meditation. Every Sunday at 10:00 a.m., a 30-minute non-denominational worship service is held at the Chapel. If you wish to attend this service, notify your nurse. You may wear hospital attire to this service.

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Security/Lost & Found

Trained officers patrol the Hillcrest campus 24 hours a day. If you are aware of a potentially disruptive situation, immediately notify Security at (918) 579-3300 or dial "0" for the hospital operator. Security officers are also available to escort patients, families and visitors to their automobiles. If you have questions regarding lost or found items, contact Security at (918) 579-3300.

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No Smoking Policy

The Helmerich Women’s Center and Hillcrest Medical Center are committed to maintaining a smoke-free environment; therefore, smoking is not allowed in any of the buildings. Visitors are allowed to smoke in the designated smoking area located southwest of the main entrance to Hillcrest Medical Center or on the south side of Kaiser Medical Center.

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Financial Arrangements & Responsibilities

Hillcrest requests payment of estimated deductibles, co-insurance, personal convenience items and self-pay amounts at the time of registration or admission. A financial counselor is available to answer your financial questions at (918) 579-7518.

If financial arrangements are not completed at the time of discharge, you or an immediate family member may need to visit with the hospital’s financial counselor. Once discharged, a summarized statement of your hospital bill will be mailed to your home. You and/or your guarantor are financially responsible for deductible, co-insurance, and all services not covered by insurance benefits or entitlements. If you have questions regarding your hospital bill, please call (918) 579-7516 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.

Regardless of ability to pay, services will not be delayed for patients who have an emergency medical condition. For individuals with catastrophic medical bills, who meet specific criteria, financial assistance may be available. For further details, contact the business office at (918) 579-7516.

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Telephone Numbers (area code 918)

Peggy V. Helmerich Women’s Health Center
Helmerich Women’s Center Operator 579-8000
Administrative Offices 579-8021
Admission / Registration 579-8015
Birth Care Postpartum Nurse Station 579-8500

Direct Dial Patient room in Labor & Delivery 579-81XX
XX is the last 2 digits of room number
Direct Dial Patient room in Birth Care 579-89XX
XX is the last 2 digits of room number
Direct Dial Patient room in Women’s Care/HRA 579-85XX
XX is the last 2 digits of room number

Information Desk 579-8010
Labor & Delivery Nurse Station 579-8100
Lactation Support 579-8018
Leta M. Chapman Breast Health Center 579-8080
Marvelous Multiples® 579-8946
Neonatal Intensive Care Unit Nurse Station 579-8150
Patient Billing Information 579-7516
Prenatal & BirthCare Education 579-8028
Triage Nurse Station 579-8014
Women’s Care Nurse Station 579-8480
Labor & Delivery 579-8100

Hillcrest Medical Center Campus
Hillcrest Medical Center Operator 579-1000
Case Management/Social Services 579-2250
Customer Service Hotline 579-5255
Emergency Department 579-6150
Gift Shop 579-7787
Hillcrest Guest House 579-5080
Pastoral Care 579-6210
Safety Office 579-7838
Security 579-3300